Cheers Holdings (2004) Pte Ltd – Manager Assistant (Petrol Station)

Cheers convenience stores are located in over 160 locations in Singapore. Cheers and FairPrice Xpress outlets are also in Esso Service Stations. To help you save time, Cheers 24-hr convenience stores provide everything you need under one roof. From topping up your cash card to paying your bills, and even dropping off a parcel or enjoying a piping hot pastry - all within a Cheers outlet near you! 

To assist Station Manager in achieving the following roles and responsibilities:

• Supervise and coordinate daily operations, including fuel sales, inventory management, cash handling and facility management. Ensure compliance with safety and environmental regulations.
• Recruit, train and manage a team of staff. Assign duties, schedule shifts, payroll handling, people development and provide guidance to ensure efficient workflow and excellent customer service.
• Ensure high level of customer satisfaction by providing prompt and courteous service. Address customer inquiries, resolve customer complaints and maintain a welcoming and friendly atmosphere.
• Monitor and manage financial transactions, including sales, expenses and inventory. Prepare reports, analyse data and flawless execution of marketing program to optimize profitability.
• Ensure compliance with all relevant laws, regulations, company policies and operating standards. Implement safety protocols, conduct regular inspections and address any safety concerns promptly.
• Handle any other ad hoc responsibility assigned to you.

Job Requirements:

• Previous experience in a supervisory or managerial role, preferably in the petrol station or retail industry.
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Excellent customer service and communication skills.
• - Knowledge of safety regulations and best practices.
• Proficiency in financial management and basic accounting principles.
• Strong problem-solving and decision-making abilities.
• Flexibility to work in shifts, including weekends and holidays.
• High attention to detail and ability to prioritize tasks effectively.