CEVA provides world-class supply chain solutions for large and medium-size national and multinational companies across the globe. As an industry leader, CEVA offers customers complete supply chain design and implementation in contract logistics and freight management, alone or in combination. Together with CMA CGM, a leading worldwide shipping group and CEVA’s strategic partner, we are able to offer our customers end-to-end logistics solutions. CEVA’s integrated global network has over 1,000 facilities in more than 170 countries and 98,000 employees; all dedicated to delivering consistently excellent operations and supply chain solutions.
Find out more about us at: http://www.cevalogistics.com
YOUR ROLE
At CEVA Lead Logistics (CLL), we provide customers with outstanding Visibility and Control across their entire Supply Chain. Our operations teams located across the globe in our 6 Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.
Based in one of CLL’s regional Control Towers and reporting to the CLL Control Tower Operations Supervisor or Operations Manager, this role oversees daily operations within the control tower to ensure on time delivery and timely follow ups with suppliers and other stakeholders. This includes shipment booking, event (milestone) management, as well as timely escalation of issues.
This role ensures operational services are executed in an effective and efficient manner across several transport service providers and different modes of transport, while maintaining a high level of quality and meeting performance and cost targets.
WHAT ARE YOU GOING TO DO?
- First point of contact for customers, carriers, suppliers and other supply chain stakeholders during day-to-day business
- Management of customer’s orders including management of documentation, and transport booking with carriers according to assigned routing and service level
- Ensure adherence of all supply chain stakeholders to established work standards and work instructions
- Management of customer requests and supply chain incidents / disruptions
- Highlight issues to supervisors and relevant supply chain stakeholders in a timely manner as they arise
- Ensure tracking event updates (milestones) are provided on time and correctly by suppliers and carriers
- Follow up on missing events and investigate data inconsistencies
- Provide input to Supervisors in the preparation of reporting, monthly reviews and quarterly business reviews
- Support analysis of periodical KPIs and report and identify / suggest areas for improvement
- Support the on-boarding of new suppliers to ensure successful origin global order, event and SOP compliance.
- Act in accordance with all relevant CLL SOP, Work Instructions and job specific procedures
- Support implementation of changes to processes or policies
WHAT ARE WE LOOKING FOR?
- Able to commit to 1 year contract, subject to conversion to permanent role
- Equivalent of a Diploma or higher in Logistics, 3PL, Transportation or Supply Chain Management, related field or comparable work experience
- Minimum 1 year of working experience
- Strong computer skills and good working knowledge of Microsoft Office
- General understanding of Supply Chain Management concepts and logistics processes
- Fluency in English (both written and spoken) mandatory
- Ability to work under pressure in a fast-paced environment
- Proven ability to get things done and a team player
- Highly dependable and reliable in ensuring priorities are met effectively, good time management skills
- Customer service oriented
Related Job Searches:
- Company:
CEVA Logistics Singapore Pte Ltd - Designation:
Control Tower Coordinator (1 Year Contract) - Profession:
Logistics / Supply Chain / Transport - Industry:
Logistics - Location:
Geylang