With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #207 in 2018. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.
Key Responsibilities
- Providing consistent first class customer service.
- Acting as a “Brand Ambassador” ensuring the first impressions to all visitors aligns with vision, values and brand promise.
- Adopting “One Team” culture, acting as an interface with all support service (IT, Security, etc) to ensure delivery of services to customers.
- Maintaining meeting room facilities and ensuring that all rooms and services support the delivery of an excellent customer experience.
- Acting as the single point of contact supporting the “See it, Own It, Solve It” culture for any facilities related issues for floor(s).
- Ensuring the management of meeting rooms and training rooms on the client floors are handled professionally and maximizing the utilisation of available facilities
- Providing prompt response to guests/clients requests in a friendly and professional manner.
- Ensuring all meeting facilities are fully stocked and prepared in advance of customer meetings
- Coordinating with helpdesk and vendors (cleaners, technicians, audio and video technicians) to ensure service request/work order are completed with due care and minimal disruption to others.
- Proactively attending, following up, closing and tracking facilities related issue/defect/complaint/request/enquiry.
Key Requirements
- Outstanding Customer Service delivery
- Hospitality/Facilities Management background
- Excellent verbal communication skills
- Strong team player & good time management skills
Related Job Searches:
- Company:
CBRE - Designation:
Guest Relations Host - Profession:
Customer Service / Communications - Industry:
Real Estate - Location:
Queenstown