CaterSpot – Customer Success and Operations Intern

Responsibilities:

Build and maintain relationships with CaterSpot’s corporate and individual customer base.

Setting up and optimizing CaterSpot’s customer service standards through innovation.

Working collaboratively with other members of the Live Ops team

Put in place and maintain good reporting on the teams KPI’s and usage of the tools.

Prepare training material and coach all stakeholders using the tools on the best practices.

Supervising the day-to-day work of operations support staff.

A whole load of exciting ad hoc tasks and challenges!

Requirements:

First working experience with, preferably with focus on operations or customer success

Fluent in English. Proficiency in Cantonese or Mandarin would be an advantage.

Demonstrated ability to work in a fast-paced customer facing environment. High attention to detail.

Tech savvy, good PC skills, e.g. MS Office, Google Docs, Google Sheets.

You have passion for making people happy: You have an eye for opportunities to impress customers with service that goes above and beyond.

A quick and calm thinker when under pressure, multitasking pro! Enjoy talking and listening to people.

Strong communication and organization skills - the ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them well.

Self-motivated and a great team player - if you don’t know the answer, you know where to look and who to ask!

What we offer:

Paid internship and option for full-time employment after the internship

Become one of the first team members of the Asia’s fastest growing online catering marketplace.

Work with a multicultural team - our teams are from 8 different nationalities

Open, respectful, fun company culture with people who seriously enjoy what they are doing.

Great exposure into multiple aspects of a fast-growing, game changing business.

Real impact on the company's growth and evolution and be rewarded for it