Carda – Customer Experience Multi Tasker

Company
Carda
carda.co
Designation
Customer Experience Multi Tasker
Date Listed
25 Jan 2018
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Immediate Start, For At Least 3 Months
Profession
Customer Service / Communications, Risk / Product / Project Management
Industry
Creative / Media, Retail / eCommerce
Location Name
Paya Lebar
Allowance / Remuneration
$1,000 - 1,800 monthly
Company Profile

Established in 2016, Carda started out as a boutique letterpress e-retail shop that now offers modern print techniques. Over time, Carda has worked with individuals, entrepreneurs, businesses, creatives and makers all over the world to actualize their creations. The unifying result of all those touch points is the impression the stationery leaves.

Carda is more than just Paper. They are about the effect,
the experiences and the impressions that Carda’s paper products bring to your life.

Be it a social greeting card, a postcard, a piece of wall art, a business card,
a branded parcel or a brand new artistic creation, Carda makes beautiful things that matter.

http://carda.co

Job Description

What you'll be doing?

  • Be the first point of contact for customers, vendors and partners 
  • Handling sales orders
  • Managing delivery arrangements with channel partners, especially ship-by dates
  • Proposing and executing all operational activities and provide support to ensure that all jobs are fulfilled seamlessly 
  • Helping us serve customers better and faster 
  • Exposed to the full-on experience of working in a tech start-up
  • Learning crucial skills like communication, time management, and multitasking
  • Having a better understanding of how the e-commerce industry works
  • Online and Offline Customer Engagement. (Replying customer enquiries via email and on social media platforms)

To Ace this Job, you'll need to:

  • Self-Direct & Plan Deliverables based on Multiple Project Goals & Deadlines
  • Be Task Oriented
  • Ask Questions to get Clarity on what is required
  • Be able to work in a fast-paced environment
  • Be very organized, detailed, neat and responsive to questions and ever-changing situations 
  • Be great with follow-ups 
  • Be great with Email
  • Be proficient in English (written and spoken)
  • Be a Team Player 
  • Be a Problem Solver 
  • Have the Flexibility and willingness to work on different projects

Desired Skills & Experience:

  • Minimum GCE ‘O’ level or equivalent
  • Fresh diploma graduates welcome, as this is an entry-level position with many growth opportunities 
  • Track record of outstanding academic performance and co-curricular activities
  • Analytical and problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to speak/read Mandarin Chinese
This position is already closed and no longer available.  You may like to view the other latest internships here.

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