Capella Hotel Group – Operations Intern

As an Operations Intern, you will report to the Corporate Director of Operations and provide clerical, administrative and quality support to the Operations Team.

THE ROLE 

Administrative 

• Performs administrative duties such as email correspondence, business letters, and any necessary paperwork.
• Provide calendar and administrative support to the Senior Vice President if Operations especially related to travel and scheduling
• Distribute and manage incoming and outgoing mail, including arranging courier requests.
• Well versed in calendar management, trip planning and scheduling. Assist with travel requests, ie flight booking, train booking, hotel booking, flight booking, car hire and coordinating meeting arrangements.
• Coordinate in-office and off-site meetings, conference call invites.
• Compile monthly expense reports for management team in a timely manner.
• Documents and communicates requests and enquiries to appropriate personnel and maintain strict confidence.
• Assists in preparing and developing internal communication emails and presentations.
• Effectively collaborates with people at all levels across functions in a diverse environment.

Quality

• Assist Corporate Director of Operations in quality initiatives and quality related projects.
• Monitor project initiatives at property levels in terms of action plan and score performance.
• Give supporting data of guest comment surveys for brainstorming purpose
• Be familiar with Knowcross and Reviewpro system and be able to generate relevant reports.
• Perform any other ad-hoc duties as assigned.