Blue Marines Pte Ltd – Customer Relationship Manager

We are a young and energetic team of enthusiastic professionals who are committed to build e-commerce brands through digital marketing. By circumventing traditional channels, we are able to grow and scale brands faster than ever before. We believe in a collaborative and cohesive working environment to ensure that everyone can perform at their best.

• Handle customer inquiries and resolve complaints via emails
• Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
• Resolve customer queries efficiently and escalate problems/issues promptly
• Provide accurate, valid and complete information by using the right methods/tools
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Reach out to customers and verify account information
• Provide feedback on the efficiency of the customer service process and ways to improve customer satisfaction
  
  

Job Requirements:

• Singaporean or PR based in Singapore
• Able to commit at least 2 months
• Studying for Diploma or Undergraduate or higher
• Proficient in written English
• Comfortable to work with spreadsheets, word documents, email and common software
• Able to multi-task, prioritise, and manage time effectively
• Strong sense of responsibility
• Meticulous in his or her work
• Prior experience with customer service is a bonus