Company
Blue Marines Pte Ltd
bluemarinesgroup.com
Designation
Customer Relationship Manager
Date Listed
15 Nov 2020
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Flexible Start, For At Least 2 Months
Profession
Customer Service / Communications
Industry
Retail / eCommerce
Location Name
21 Woodlands Close, Singapore
Address
21 Woodlands Cl, Singapore 737854
Map
Allowance / Remuneration
$900 - 1,050 monthly
Company Profile
We are a young and energetic team of enthusiastic professionals who are committed to build e-commerce brands through digital marketing. By circumventing traditional channels, we are able to grow and scale brands faster than ever before. We believe in a collaborative and cohesive working environment to ensure that everyone can perform at their best.
Job Description
- Handle customer inquiries and resolve complaints via emails
- Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
- Resolve customer queries efficiently and escalate problems/issues promptly
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Reach out to customers and verify account information
- Provide feedback on the efficiency of the customer service process and ways to improve customer satisfaction
Job Requirements:
- Singaporean or PR based in Singapore
- Able to commit at least 2 months
- Studying for Diploma or Undergraduate or higher
- Proficient in written English
- Comfortable to work with spreadsheets, word documents, email and common software
- Able to multi-task, prioritise, and manage time effectively
- Strong sense of responsibility
- Meticulous in his or her work
- Prior experience with customer service is a bonus
This position is already closed and no longer available. You may like to view the other latest internships here.
Related Job Searches:
- Company:
Blue Marines Pte Ltd - Designation:
Customer Relationship Manager - Profession:
Customer Service / Communications - Industry:
Retail / eCommerce - Location:
Woodlands
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