The AXS story started in 2000 with the first AXS Station being deployed in 2001. Since then, AXS channels have expanded to both online (e-Station) and mobile (m-Station). The people here in AXS don’t stop at just providing payment processing for your bills, fines and top-ups. We come together to innovate, create and enable better platforms to deliver services at your fingertips. We are forever tinkering with our products, processes and coming up with new ways of doing old stuff.We seek to cultivate an environment that is fun and also one that rewards original thinking and determination. We believe in the power of inclusion, opportunity and empowerment. All of us are proud to work here, and you will be too.
Responsibilities:
- Handle inbound/outbound calls/emails on inquiries, feedbacks and complaints
- Ability to understand customers needs and provide appropriate solutions
- Consistently deliver quality service to achieve customers satisfaction
- Ensure proper follow up, escalation & closure of individual case
- Provide accurate product and service information to customers
- Resolve queries efficiently and escalate issues promptly
- Perform KPIs set by Supervisors
- Others duties assigned by Supervisors
Qualifications:
- Minimum “O” Levels (one year of relevant work experience will be an advantage)
- Customer service oriented and possesses strong problem solving skills
- Team player, initiative and willing to learn with positive mindset
- Able to adapt changes and work in a fast-paced environment
- Good interaction, communication and interpersonal skills
- Possesses self confidence and ability to multi task
- Willing to work on weekends and public holidays
- Candidate must be able to converse fluently in Mandarin to serve Mandarin speaking customers
Kindly note that only shortlisted candidates will be notified.
Related Job Searches:
- Company:
AXS Pte Ltd - Designation:
Customer Service Officer (6 Months Contract) - Profession:
Customer Service / Communications - Industry:
Finance - Location:
River Valley