Aunty Pte Ltd – Operations Associate

About Us:

Aunty is a babysitting app in Singapore that connects parents to pre-vetted babysitters. Designed for busy parents, bookings can be made for the same day to 3 months in advance. Parents can search, interview and book within minutes!

Here at Aunty, we are on a mission to make it easy to connect you to your village. We strongly believe that parents need a break occasionally because it is challenging to give your 100% attention when we are running on empty. Well-rested parents will be able to raise happy and thriving children.

We are looking for someone that is excited to join our team and the journey we are on!

Job Summary:

We are seeking a dynamic and results-driven Operations Associate to join our fast-growing babysitting startup as the right hand to the CEO. The ideal candidate will play a pivotal role in overseeing day-to-day operations, ensuring exceptional customer experiences, streamlining processes, and identifying opportunities for operational improvements. As a critical member of the team, you will be instrumental in driving the growth and success of the company.

Key Responsibilities:

• Manage and optimize the daily operations of the company, ensuring smooth, efficient, and high-quality service delivery.
• Establish and maintain strong customer relationships to drive customer satisfaction and loyalty.
• Efficiently manage scheduling and ensure the timely placement of caregivers with families.
• Measure and analyse key performance indicators to track progress and success.
• Oversee the recruitment process for caregivers, conducting interviews, background checks, and reference verifications.
• Continuously identify and implement process improvements to enhance operational efficiency.

Qualifications:

• A bachelor's degree in any discipline.
• Demonstrate strong work ethics and the ability to collaborate effectively.
• Proficiency in using Microsoft Excel and other relevant software tools for data analysis and reporting.
• Proven experience in an operational role, preferably in a startup or rapidly growing company.
• A commitment to maintaining the highest standards of childcare and client satisfaction.
• Strong communication and interpersonal skills, with a customer-centric approach.

This is an opportunity to make a meaningful impact on families and children's lives. If you are passionate about childcare and operations management, join us in our mission!