KOCO is an all-in-one EdTech solution for K-12 and provides the education community with the tools they need to create, deliver, and track the effectiveness of e-Learning programs. Founded in Singapore, we have grown 300% in 6 months.
Are you a rock star when it comes to Customer Service? Think you've got what it takes to deliver world-class support?
Yes! Then read on and APPLY NOW!
KOCO is an all-in-one EdTech solution for K-12 and provides the education community with the tools they need to create, deliver, and track the effectiveness of e-Learning programs. Founded in Singapore, we have grown 300% in 6 months.
As a Customer Success Associate, you will be a guru of our product, an onboarding master, and a champion advocate for our customers. You will play a key role in delivering a positive experience to our customers through your expert knowledge of our tech, superb communication, and a strong ability to problem-solve.
KEY RESPONSIBILITIES
Guide customers from the early stage of onboarding and throughout their customer journey
Serve as the primary point of contact and develop a trusted advisor relationship with customers
Provide excellent service standards and real-time assistance to our customers via email, chat, phone ensuring issues are followed through to resolution
Provide demos and training, and educate our customers who use our services on the most recent updates and enhancements to our services
Act as the customer’s advocate, providing constant feedback to the product and development teams to improve the customer experience and product offerings
Assess customer satisfaction on a regular basis, including NPS
Use analytics to identify churn risks and collaborate with internal teams to remediate
Assist with sourcing and collating learning materials
KEY REQUIREMENTS
Able to resolve customer issues by investigating problems, flagging issues, making recommendations to management for lasting solutions
Technical aptitude and the ability to understand and explain concepts in simple terms
Able to work in a fast-paced startup environment and to prioritise resources in an efficient manner
Possess great communication skills, with an ability to listen to and communicate with anyone and everyone in all kinds of situations, whether verbally, in-writing or when delivering a presentation
Self-motivated and excited to take on a high degree of ownership and accountability
Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems
As an employer, KOCO believes in developing people to their full potential, with opportunities to progress into permanent roles. You’ll discover and stretch your capabilities plus work in a rewarding environment.
Don’t miss this chance to be part of an exciting innovation for the future of education.
Visit us at www.kocopaper.com and www.facebook.com/KOCO.sg
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