Athena & Tully Pte Ltd. – Customer Success Associate (Intern)

Are you a rock star when it comes to Customer Service? Think you've got what it takes to deliver world-class support?

Yes! Then read on and APPLY NOW!

KOCO is an all-in-one EdTech solution for K-12 and provides the education community with the tools they need to create, deliver, and track the effectiveness of e-Learning programs. Founded in Singapore, we have grown 300% in 6 months.

As a Customer Success Associate, you will be a guru of our product, an onboarding master, and a champion advocate for our customers. You will play a key role in delivering a positive experience to our customers through your expert knowledge of our tech, superb communication, and a strong ability to problem-solve.

KEY RESPONSIBILITIES

• Guide customers from the early stage of onboarding and throughout their customer journey

• Serve as the primary point of contact and develop a trusted advisor relationship with customers 

• Provide excellent service standards and real-time assistance to our customers via email, chat, phone ensuring issues are followed through to resolution

• Provide demos and training, and educate our customers who use our services on the most recent updates and enhancements to our services

• Act as the customer’s advocate, providing constant feedback to the product and development teams to improve the customer experience and product offerings

• Assess customer satisfaction on a regular basis, including NPS

• Use analytics to identify churn risks and collaborate with internal teams to remediate

• Assist with sourcing and collating learning materials

KEY REQUIREMENTS

• Able to resolve customer issues by investigating problems, flagging issues, making recommendations to management for lasting solutions

• Technical aptitude and the ability to understand and explain concepts in simple terms

• Able to work in a fast-paced startup environment and to prioritise resources in an efficient manner

• Possess great communication skills, with an ability to listen to and communicate with anyone and everyone in all kinds of situations, whether verbally, in-writing or when delivering a presentation

• Self-motivated and excited to take on a high degree of ownership and accountability

• Quick thinker, resilient and eager to tackle new, complex, and/or unstructured problems

As an employer, KOCO believes in developing people to their full potential, with opportunities to progress into permanent roles. You’ll discover and stretch your capabilities plus work in a rewarding environment. 

Don’t miss this chance to be part of an exciting innovation for the future of education.

Visit us at www.kocopaper.com and www.facebook.com/KOCO.sg