Antasis Pte Ltd – Customer Service Officer Intern

Company
Antasis Pte Ltd
assemblyworks.co
Designation
Customer Service Officer Intern
Date Listed
17 May 2021
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Immediate Start, Permanent
Profession
Customer Service / Communications
Industry
Others
Location Name
Singapore
Allowance / Remuneration
$800 - 1,500 monthly
Company Profile

Antasis is one of the leading providers of outsourced customer experience management in Singapore.

While many companies are looking to turn bad customer experience to good customer experience, at Antasis, we go beyond the good and deliver outstanding customer experience management.

Job Description

Responsibilities and Duties:

  • Answer incoming calls and respond to customer's emails
  • Manage and resolve customer complaints where possible
  • Identify and escalate issues to supervisors/ relevant departments
  • Route calls to appropriate resources
  • Provide support and service information to customers
  • Process booking requests
  • Follow up customer calls where necessary 
  • Document all call information according to standard operating procedures
  • Upsell products and services with booking appointments
  • Perform outbound calls to existing customers
  • Complete call logs and reports
  • Other duties as assigned
This position is already closed and no longer available.  You may like to view the other latest internships here.

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