Antasis Pte Ltd – Customer Service Officer Intern

Antasis is one of the leading providers of outsourced customer experience management in Singapore.

While many companies are looking to turn bad customer experience to good customer experience, at Antasis, we go beyond the good and deliver outstanding customer experience management.

Responsibilities and Duties:

• Answer incoming calls and respond to customer's emails
• Manage and resolve customer complaints where possible
• Identify and escalate issues to supervisors/ relevant departments
• Route calls to appropriate resources
• Provide support and service information to customers
• Process booking requests
• Follow up customer calls where necessary 
• Document all call information according to standard operating procedures
• Upsell products and services with booking appointments
• Perform outbound calls to existing customers
• Complete call logs and reports
• Other duties as assigned