Align Technology – iTero Operations Administrator

About this opportunity 

The Role of iTero Operations Administrator is responsible for providing administrative support to ensure smooth operation of the office and to work towards achieving operational goals for iTero business in APAC. The incumbent will work closely with the team though a variety of tasks, in order to coordinate any activities within the markets supported. At the same time, the successful candidate will also be responsible for ensuring the tasks assigned are completed accurately and delivered with high quality and in a timely manner. 

In this role, you will… 

• Key responsibilities:
  • Responsible for processing APAC Webstore orders.
  • Handle manual invoicing requests for programs, to vendors and reimbursements to distributors.
  • Generate reports from existing data as and when required.
  • Handle Fixed Assets (FA) requests i.e. getting approvals from various stakeholders and liaising with manufacturer on shipments, monitoring upgrades, replacement, demo load file, and maintaining the FA lists. 
  • Manage demo scanners i.e. review and process demo scanners requests, maintain inventory list, and to liaise with the different functions (i.e. technical support, trainers, sales and local courier) for each loaner request to the external customer
  • Liaise with local sales team on collection/return of scanners, and co-ordinate with 3PL on shipment.
  • Liaise with disposal vendor for disposal of medical equipment.
  • Ensure shipping documents are accurate and send timely for shipment arrangement.
  • Ensure the business operates within the company's mission statement. 
  • Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources. 
  • Participate proactively as a team effort to achieve departmental and company goals.
  • Perform other duties as assigned.

In this role, you’ll need … 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong interpersonal, listening and persuasive communication skills.
• Dynamic, optimistic, accurate, results oriented, hard-working, creative.
• Ability to work without constant supervision, strong learning in a dynamic and fast paced environment.
• Ability to consistently follow through with projects to completion.
• Familiarity with Windows environment. Ability to learn software applications quickly. Experience with computer applications such as word processing, spreadsheet, and database programs.
• Able to flourish in young international company experiencing significant growth (i.e. roll up sleeves approach and able to deal with ambiguity).

Ability to communicate effectively with people in all areas of a company is vital. Willing to reassess and reorganize when traditional solutions aren't working. The incumbent should be able to work within a multi-cultural team and have superior interpersonal skills, able to multitask, as well as set priorities and meet deadlines.

EDUCATION and/or EXPERIENCE

• Diploma / GCE ‘A’ Level
• Fresh graduate or has 1-2 years in operations, or customer support environment, etc.
• Knowledge or experience in dental and orthodontic treatments is a plus, but it is not required.
• Good interpersonal communication skills, result oriented.