Aimazing Pte. Ltd. – Customer Success Intern

Position Overview:

Aimazing (eɪ-ʌɪ-meɪzɪŋ) is an end-to-end data-driven marketing and analytics solution with a presence in Singapore, Malaysia, Taiwan, and the Philippines that leverages on the power of data to help businesses know and reach customers both online and offline through a deeper understanding of their target audience. Our solution allows merchants to acquire new customers and engage with regulars. As Aimazing continues to grow, one thing remains the same; Our mission to propel merchants and their business to greater heights!

www.aimazing.co

We are looking for someone who is extremely driven and hungry for growth to join the team in expanding markets and pushing boundaries.

Your role is to help the company establish long-lasting relationships with our existing clients.

If you are looking for a challenging yet fulfilling role, are always pushing your own limits & working with various markets, this role is right for you!

Customer Success Intern (Jul'21 - Dec'21)

Responsibilities:

• Develop, manage and maintain a good relationship between AImazing and clients (existing & potential).

• Handling customers’ inquiries promptly through various channels.

• Clarifying customers’ inquiries to understand their needs/issues and provide a solution.

• Ensuring customer satisfaction.

• Managing a good record of customer interactions, comments, and complaints from clients/customers.

• Conflict Resolution – Quickly assesses escalated problems from clients, takes ownership, and takes steps to normalize relationships or resolve issues.

• Other ad-hoc or project-based customer experience-related tasks as required.

Requirements:

• A lateral thinker and creative problem solver with strong attention to details

• Well organized, patient, and customer-oriented.

• Demonstrate negotiation skills.

• No experience but a keen interest in starting a career in the Customer Success/Relationship Management line are welcomed!

What we offer:

• Steep learning curve

• A vibrant and international team

• Open working culture (Your opinions are all valued!)

• Responsibility from day one in a fast-growing and global company