Agape Connecting People Pte Ltd – Customer Service Agent

Company
Agape Connecting People Pte Ltd
agape-cp.com
Designation
Customer Service Agent
Date Listed
09 Sep 2020
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Free/Proj
Job Period
From 28 Sep 2020 - 27 Dec 2020
Profession
Customer Service / Communications
Industry
Others
Location Name
Tai Seng (CC11), Upper Paya Lebar Road, Singapore
Address
33 Upper Paya Lebar Rd Singapore 534803 Upper Paya Lebar Rd, Singapore 534803
Map
Allowance / Remuneration
$1,800 - 2,200 monthly
Company Profile

Agape Connecting People is a leading outsourced contact centre services company. We are communication specialists delivering both multi-channel outsourcing call centre services to our customers with cutting-edge interaction solutions. Our team of dedicated professionals are experienced and trained to ensure high success and quality service with every customer contact.

Job Description

Role and Responsibilities 

  • Handle all customer enquiries, escalations, technical support and on-going customer relationship management.
  • Deliver an excellent level of customer service to create a positive customer experience to members of public.
  • Provide timely escalation of requests and adequate technical support where necessary.
  • Ensure daily and monthly KPIs are met and exceeded.
  • Be the key contact point for all members of public using the phone as your main communication tool, apart from emails and live chats.
  • Manage all incoming calls for enquiries, requests, and technical support.

 

Job Requirements:

  • Diploma holder or Degree holder with at least 2 years of customer service work experience.
  • Savvy with smartphone and applications.
  • Possess good verbal and written English language communication skills.
  • Able to converse in one other local language such as Mandarin/ Malay/Tamil or any local dialects for the purpose of liaising with and assisting members of public.
  • Proficient in PC skills.
  • Prepared to work from office instead of working from home.
  • Previous recipients of customer service awards would have an added advantage
  • The ideal candidate is a nice & friendly person, who works well in teams and is able to multi-task.
  • 5.5 day work week
This position is already closed and no longer available.  You may like to view the other latest internships here.

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