Natural Essential Oils Pte Ltd – Sales Support Assistant

Sales Support

• Prepare sales orders, invoices, and other sales-related documents.
• Process customer orders accurately and follow up on order status.
• Coordinate with customers regarding order confirmations, delivery schedules, and documentation.
• Maintain and update customer records, pricing, and sales data.

• Liaise with suppliers regarding delivery schedules and order status.

Customer Service

• Respond promptly to customer inquiries and requests.
• Handle customer complaints and coordinate with relevant departments for resolution.
• Build and maintain good relationships with customers.

Logistics & Documentation

• Coordinate shipments with freight forwarders, couriers, and logistics providers.
• Prepare shipping documents such as invoices, packing lists, certificates of analysis (COA), certificates of origin (COO), and other export/import documents.
• Monitor delivery schedules and ensure timely shipment of goods.
• Follow up on shipping status and provide updates to customers.

Reporting & Administration

• Prepare sales reports, customer reports, and monthly sales summaries.
• Maintain proper filing of sales and shipping documents.
• Support the sales team with administrative tasks and coordination activities.
• Perform other duties assigned by management.