Shangri-La Rasa Sentosa, Singapore – Reservations Trainee

Company
Shangri-La Rasa Sentosa, Singapore
shangri-la.com
Designation
Reservations Trainee
Date Listed
21 Apr 2026
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Flexible Start, For At Least 6 Months
Profession
Travel / Tourism
Industry
Hotel and Accommodation Services
Location Name
101 Siloso Road, Singapore
Address
101 Siloso Rd, Singapore 098970
Map
Allowance / Remuneration
$1,600 monthly
Company Profile

A tropical playground awaits at the only beachfront resort in Singapore. Within easy reach of the city, soak up island vibes in our vibrant setting tailor-made for families and sun-seekers alike.

  • 454 rooms overlooking the sea, pools, hills or gardens
  • 5 restaurants and bars featuring a variety of cuisines
  • Private beach with sea sports and daily activities
Job Description
  • To have an overview of the structure, roles and responsibilities in the Reservation Department.
  • To understand all Reservations Policies and Procedures.
  • To learn thoroughly the Resort’s product such as the various room types, room packages, resort facilities, Shangri-La Circle & Reservation’s Standard Operating Procedure On the billing instructions.
  • To know about ISG & OTAs report handling processes:
    • Opera system
    • Book360
    • SynXis
  • To understand about the telephone call procedure, ethical and Standard Operating Procedures.
  • To understand about the Room quotation procedures via calls or emails
  • To understand on how to handle Airport transfer arrangements.
  • To understand the how to operate the systems and their code:
    • Opera system
    • Book360
  • To understand the processes to handle special request such as room decoration, storage of medication or special food items.
Application Instructions
Please apply for this position by submitting your resume to our recruitment email - .
Kindly note that only shortlisted candidates will be notified.
Apply for this position

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