Snaphunt Pte Ltd – Broker Support Lead

The Role

You will be leading and building the Broker support function - a core operational team that drives broker performance, efficiency, and client satisfaction. As the Broker Support Lead, you will spend time leading and developing the team and working hands-on with brokers and internal stakeholders to ensure smooth execution of operational processes.

You will be responsible for:

• Leading and mentoring a small team of enablement executives, providing coaching, guidance, and regular performance feedback.
• Building and refining operational frameworks to standardize documentation, renewals, and policy processes across business lines.
• Partnering with brokers, underwriters, and internal teams to coordinate complex cases and ensure client deliverables are completed with accuracy and speed.
• Working hands-on with documentation, renewals, policy endorsements, and broker system updates when needed — setting the operational standard for the team.
• Driving process improvements, identifying inefficiencies, and implementing automation or workflow enhancements that support broker productivity.
• Collaborating cross-functionally with the Technical Administration and Operations teams to maintain compliance, alignment, and service excellence.
• Developing and maintaining enablement resources (templates, training materials, guides) and ensuring smooth onboarding for new brokers or team members.
• Leveraging technology and data, including Copilot tools, to optimize reporting, accuracy, and decision-making insights.

Ideal Profile

• You have at least 6 years of experience within insurance broking, reinsurance, or financial services operations, ideally supporting brokers or underwriting teams.
• You have proven team leadership experience and enjoy mentoring and guiding others toward growth and accountability.
• You are hands-on, comfortable rolling up your sleeves to manage operational details while steering the team’s priorities.
• You are structured and detail-oriented, ensuring documentation, renewals, and processes meet both client and compliance standards.
• You are a strong communicator and collaborator, able to coordinate effectively between brokers, clients, and underwriters.
• You have solid analytical and reporting skills, with proficiency in Excel, Word, and Teams, and ideally experience using Copilot tools for productivity and insights.
• You are naturally curious and improvement-driven, constantly seeking ways to make processes smarter, faster, and more efficient.
• You are calm under pressure, adaptable, and lead by example — balancing quality with delivery speed.

What's on Offer?

• Lead a core operational function within one of Asia’s most established and fast-growing broking firms
• Shape the efficiency and culture of a team that directly impacts client delivery and business outcomes
• Work closely with senior leadership, gaining exposure to strategic operations and process design
• Join a company that values collaboration, accountability, and long-term growth

Ref: QDQ2UIVPYG