Zen Beauty – Salon Receptionist

Working location: Novena
Working days: 6 days
Working hours: Weekdays 11am-8pm, Sat/Sun/Ph 10am-7pm
Salary range: $2,000 - $2,200 (negotiable upon interview)
Additional income: Incentives

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services.

Main responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email, or in-person, and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Primary responsibilities:

• Warmly greet customers, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Welcome walk-ins, answer questions about services, and schedule appointments based on availability
• Inform customers about new services and discounts
• Cross-sell services and products when appropriate
• Update client records with contact and billing details, appointments and services offered
• Manage our call center
• Maintain a tidy reception area

Job Requirements:

• Proven work experience as a Salon Receptionist, Front Desk Representative, or similar role
• Hands-on experience with office equipments
• Familiarity with processing transactions
• Excellent communication abilities (verbal, phone, and email) with a customer service attitude
• Must be fluent in Chinese and English
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances