Xcellink Pte Ltd – Network Technician

As a Network Technician, you will be responsible for the following :

1. Be a part of Network Maintenance standby duty rotation that is assigned by the Team Lead.
2. Achieve the Service Level Agreement (SLAs) set for resolving single faulty cases. 
3. Meet these SLAs to maintain high level service quality.
4. Provide 1st Level on-site Network Support to end-users.Attend to daily customers' issues reported when not on standby.Perform routine tasks to ensure the network's stability and prevent potential issues.
5. Identify and resolve issues related to network.Manage the allocation of Media Access Control (MAC) and Internet Protocol (IP) addresses to devices on the network.
6. Responsible for the patch management of network systems and devices to ensure security and optimal performance.

Requirements

1. Minimum Higher Nitec or Nitec with Module in IT and has fundamental knowledge in Network.
2. Capable to understanding and implement procedures and instructions given in operations manual.
3. A strong team player with the ability to collaborate and willingness to support others.
4. Have strong communications skills and ability to resolve issues or inquiries effectively.
5. Able to work rotational shifts: 1st Shift (08:00 - 20:00 hours) & 2nd Shift (20:00 - 08:00 hours).
6. Successful applicants for this position should be ready to work primarily at Woodlands Checkpoint. However, they may also be assigned to work at Tuas checkpoint in the future on a rotational basis.

Benefits

1. You will be trained to install, monitor, and troubleshoot network equipment.
2. Shift Allowance
3. Performance Bonus