We Are Caring – Customer Care Officer (Clients)

Duties and Responsibilities

• Liaise with clients by:
  • Replying to inquiries effectively
  • Ensuring clear communication with clients in establishing criteria
  • Providing guidance to clients in finding a well-suited helper
• Expand portfolio of customers in a sustainable manner by providing the best level of service at all times, including during the period of helper’s employment
• Act as an intermediary between clients and administrative officer to ensure important documents are retrieved
• Keeping our collaborative dashboard updated to efficiently share the information in real-time
• Coordinating with the team and the managing director on a daily basis
• Establish weekly client-helper interview schedule with the team
• Increase monthly service-matching

Requirements

• Diploma or Degree in any discipline or its equivalent from a recognized Polytechnic or University respectively with interest for innovation and the migrant workers’ industry
• Proficient with IT - We are a paperless company
• Preferred if applicant has Certificate of Employment Intermediaries (CEI), a mandatory qualification delivered by MOM for all personnel working in employment agencies
• Committed to master and improve our administrative processes
• Passionate attitude and strong interpersonal skills 
• Ability to work in a multicultural environment
• Ability to work autonomously

Working Conditions

• 5-days work week (Saturday and any other weekday is an off day and Sunday is a mandatory work day)