ABOUT TRIBE
Tribe is a startup building a world-class ecosystem-in-a-box platform helping banks and fintechs turn their SME customers into thriving and connected business communities.
Our mission is to supercharge chronically underserved SMEs all over the world with simple digital tools and networks that help them make better business decisions and improve their financial health. To do this, we are building an ever-expanding ecosystem of global and local partners across our core pillars of business tools, business education and business networks - all with the aim of helping SMEs start and scale their businesses in the digital economy. Our current partner offerings include easy-to-use ecommerce sites, accounting software, inventory management and logistics as well as business courses and pathways provided by global tech giants and local universities.
We focus on our customers’ human needs and strive to prompt true financial inclusion, empowering everyone with the digital tools and services to succeed. We are a purpose-driven and passionate team that aims to build an effective bridge between banks and SMEs. We are looking for other intellectually curious, open-minded and smart-working individuals who are just as passionate as we are about making financial services accessible. Now you have the opportunity to join us on our journey to achieve our vision and be part of building a better future for everyone.
WHAT’S IN IT FOR YOU?
If you want to immerse yourself in the world of startups and FinTech, this is a great place to be. Through interacting with diverse SMEs and tech enablers, you will be introduced to new ways of working and thinking and have the opportunity to expand your skill set by building products yet to be seen in the market.
At Tribe, a good idea can come from anyone—expect a flat organizational structure and open communication. You will be working within a flexible, casual work environment with a diverse team of talented and motivated Fintech professionals, all passionate about building a more inclusive and equitable digital economy.
WHAT YOU WILL DO
As a UX Research/Design Intern, you will deliver intuitive and user-centred solutions. This is a role for a candidate with an ethnographic research or service design background interested in people, or with a background in social networking app interested in design. Given the nature of this role, we are looking for candidates with a unique blend of innovation process improvement and functional expertise. We are looking for a professional who will bring agile thinking, an understanding of process data and can thrive in a virtual, global team.
- Work collaboratively within the product team to set up and run research, all within the context of product requirements
- Through a breadth of user research methodologies, develop an intimate knowledge of SME requirements and community behaviours, to enable clear definition of user journeys
- Apply innovative methodologies (such as HCD thinking) to plan and facilitate the most efficient approach to design and improvements
- Deliver intuitive user experiences, translating research into user journeys, personas, all optimised for mobile
- Monitor and identify design opportunities & performance within the core products and develop solutions to counter them, selling these solutions into the wider business through research output, prototyping and user-testing
- Clearly and effectively communicate design processes, ideas and solutions to the wider business
- Bring a user-centred design approach to UX decisions on potential future features and functionalities
- Champion the experience perspective across the teams
- Clearly convey insights and expertise to stakeholders to inform and validate business decisions
ABOUT YOU
We’re looking for a highly motivated team member that is collaborative, creative and unafraid to take ownership:
- Undergraduate with related background in psychology or business or marketing is preferred
- Strong interest to work on usability testing for digital projects and/or ethnographic research
- Excellent understanding of usability factors in Human Computer Interaction
- Strong ability to communicate with clients and internal stakeholders to discuss and explain design options
- An eye for details and aesthetics
- Adept at using UX tools such as Figma, Miro
- A self-starting attitude with strong motivation to deliver under minimal supervision
- Affinity with social networking or marketplace
- Global mind set, experience of working across multiple time zones
- Ability to work with stakeholders to understand detailed requirements and design complete user experience that meet business needs and vision
- A culturally aware team player
Related Job Searches:
- Company:
Tribe Fintech Pte Ltd - Designation:
UX Research / Design Intern - Profession:
Design / Creative - Industry:
Finance