Trakomatic enables businesses and organizations to discover the ways people interact in a physical environment using video and sensor technology.
We capture profile and behavior data and transform it into actionable insights that drives optimization and improvement of your core business processes.
Author product manuals, how-to guides, website help sections, journal articles, product training slide deck, product catalogue, functional specifications, technical specifications and other content that distills technical information with ease and clarity.
Responsibilities
Develop comprehensive documentation that meets organizational standards.
Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content.
Write user-friendly content that meets the needs of the target audience, turning insights language that sets our users up for success.
Develop and maintain detailed databases of appropriate reference materials, including research, usability tests, and design specifications
Evaluate current content and develop innovative approaches for improvement.
Research, outline, write, and edit new and existing content, working closely with various departments to understand project requirements
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
Work with development and support leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage.
Research, create, and maintain information architecture templates that uphold organizational and legal standards, and allow for easy data migration.
Develop content in alternative media forms for maximum usability, with a consistent and cohesive voice across all documentation.
Requirements
* Bachelor’s degree in relevant technical field.
* Proven ability to quickly learn and understand complex topics.
* Previous experience writing documentation and procedural materials for multiple audiences.
* Superior written and verbal communication skills, with a keen eye for detail.
* Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content.
Preferred Qualifications
* Proven ability to handle multiple projects simultaneously, with an eye for prioritization.
* Firm understanding of the systems development life cycle (SDLC).
* Previous software development experience.
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- Company:
Trakomatic Pte Ltd - Designation:
Technical Writer - Profession:
IT / Information Technology - Industry:
Computer and IT