You've heard of Foodpanda, Deliveroo and Ubereats. Since our platform launched in 2014, Oddle is heating up the food delivery space, with over USD13 million worth of orders transacted!
Unlike marketplaces, Oddle is a cloud-based, e-commerce and orders management solution which caters specifically to the operations of F&B businesses. Our solution is a unified, all-in-one online ordering system which funnels all orders to designated restaurants.
Our story goes back to 2013 — we were our products' first users! As restaurateurs ourselves, we understand how hard it was to manage delivery and takeaway orders. With orders streaming in during peak hours via multiple channels, it’s hard for restaurateurs to keep up. Furthermore, marketplace solutions didn't provide for the autonomy and individual marketing needs of each restaurant. New names get lost in the sea of similar food places. It isn’t exactly a win-win situation for the bigger players either. All orders are priced on a commission-based scheme, including returning customers!
Coupled with pressing challenges in the industry, we realised F&B players need technology more than ever to grow their business beyond the 4 walls of a restaurant. Drawing insights from several restaurant owners, we saw a true need for a cheaper and more ops-friendly solution.
Today, more than 1400 restaurants are our happy customers! Our 60-strong team is still growing as we dream even bigger, scaling across the region. As we strive to make Oddle the right fit for all, we want to empower all F&B players to take control of their business through an all-in-one, integrated and cost-effective solution.
Customer Success is one of the key functions to drive growth for our business. The team aims to optimise customers' satisfaction and retention, by helping them derive maximum value from the Oddle solution that will help in growing their business.
We are looking for an incredible intern who is as passionate about making a difference by empowering F&B industry and much as we do. You will assist our rapidly growing clientele to derive maximum value from the Oddle solution that will help in growing their business. You will engage our clientele and guide them to success through education, deployment and adoption, which subsequently drive business results
What you will do:
- Assist in getting the merchants onboard, which includes system deployment and providing training for the merchants
- Guide the merchants in using the Oddle solution by creating useful videos, articles and other collaterals
- Tackle enquiries and requests regarding our product and services when the merchants come to you, by coordinating with the Global Customer Success and Technical teams
- Represent the merchants by surfacing concerns and ideas from the ground during internal discussions with the internal teams, to advise which features and bug fixes should be prioritised for product development
- Assist the Customer Success team in their responsibilities, including merchant engagement, merchants' performance reports, subscription renewal, marketing as a service and other customer service support
What you will need:
- Excellent communication and interpersonal skills, both written and verbally. It comes natural for you to talk and engage with people.
- Passion for helping others succeed take pride in their success
- Highly self-motivated and self-driven with the ability to learn fast and think on feet
- Outstanding positive attitude and very well-organised
- Tech-savvy is an advantage. You might have no experience with technical tools, but you can pick it up as if you own it
- Hungry for learning
- Be able to commit at 3-6 months
- Candidates should already have proper visa to work in Singapore. We regret to inform that we are unable to sponsor work pass for overseas candidates
Related Job Searches:
- Company:
The Oddle Company - Designation:
Customer Success Intern - Profession:
General Management - Industry:
Computer and IT