Star Shield – Computer Service Technician

Responsibilities:

• To understand and review customer’s feedback to determine details of the issues with the equipment;
• To diagnose the equipment and provide a resolution by using diagnostic software and equipment;
• To provide advice to the customer concerning their equipment issues and request approval for advanced repair or extra charges incurred if necessary;
• To inspect units for any cosmetic defects and exclusion clauses and advise the customer accordingly;
• To disassemble and assemble equipment to examine parts, for wear or defects or for repairs;
• To repair the equipment using specific tools and devices;
• To analyse equipment functional performance after repairs have been carried out;
• To ensure that the equipment that is repaired is serviced well so as to prevent unnecessary breakdowns or re-work;
• To meet the service quality standards and timeline set by the organisation so to achieve customer satisfaction; and
• Other duties as assigned by the supervisor.

 Requirements:

• Diploma in Computer Science / Information Technology or equivalent;
• Minimum 1 year hands-on and working experience in a similar capacity;
• Must have minimum Level 4: Repair skills (chips & components level)
• Must have required skills: computer hardware and software troubleshooting, Computer Hardware Assembling and Disassembling, Testing and Diagnostic software;
• Fluent in both spoken and written English.