Snaphunt Pte Ltd – Technical Business Analyst – LifeASIA

KEY RESPONSIBILITIES

• Gather, analyze, and document business requirements from stakeholders across Life Insurance operations in the Singapore/APAC region.
•  Work closely with functional and technical teams on LifeAsia (IFAS) implementations, upgrades, and customizations.
•  Translate business requirements into detailed functional specifications, user stories, process flows, and use cases.
•  Conduct gap analysis between current business processes and LifeAsia system capabilities.
•  Collaborate with developers, QA teams, and architects to ensure solutions align with business needs.
•  Lead and facilitate workshops, requirement-gathering sessions, and UAT (User Acceptance Testing).
•  Support end-to-end testing cycles including SIT, UAT, and regression testing.
•  Manage traceability matrices and maintain comprehensive project documentation.
•  Liaise with insurance regulators and ensure compliance with MAS guidelines and local regulatory requirements.
•  Support data migration activities and validate data integrity during system transitions.
•  Drive process improvement initiatives and identify opportunities for automation and digitization.
• Act as a subject matter expert (SME) for Life Insurance products including Individual Life, Group Life, Annuities, and Health.

REQUIRED EXPERIENCE

• 7–10 years of experience as a Business Analyst in the Life Insurance domain.
• Hands-on functional experience with LifeAsia (IFAS) policy administration system is mandatory.
• Strong understanding of Life Insurance products and processes:
• Policy issuance, underwriting, and endorsements
• Claims processing and settlements
• Reinsurance and actuarial concepts
• Renewal, lapse, and surrender processing
• Commission management and agent operations
• Proficiency in tools such as JIRA, Confluence, MS Visio, and MS Office Suite.
• Experience in Agile/Scrum as well as Waterfall delivery methodologies.
• Strong stakeholder management and communication skills across business and IT.

KEY COMPETENCIES

• Strong analytical and problem-solving mindset.
• Excellent communication and presentation skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative team player with the ability to work across cross-cultural, distributed teams.
• Detail-oriented with a focus on accuracy and quality of deliverables.
• Self-driven with a proactive approach to identifying and resolving issues

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