Snaphunt Pte Ltd – Customer Support Specialist – Online Platform

Company
Snaphunt Pte Ltd
snaphunt.com
Designation
Customer Support Specialist - Online Platform
Date Listed
02 Oct 2019
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Flexible Start, Permanent
Profession
Customer Service / Communications
Industry
Location Name
Singapore
Allowance / Remuneration
$2,000 - 2,500 monthly
Company Profile

The Offer

  • Join one of APAC's fast-growing E-commerce platform
  • Be a part of a close-knit fun team

The Employer

Our client is Asia Pacific's fast-growing marketplace for authentic footwear. They aim to make the most exclusive luxury wear from around the world available to the APAC region and are now expanding their team based in Singapore.

Job Description

The Job

As a Customer Support Specialist, you will work on improving customer service by monitoring inbound and resolved support communications. In addition, you will also manage the order fulfilment process.

You will be responsible for:

  • Handling all customer service needs and support
  • Listening and responding to customers’ needs and concerns
  • Reviewing or make changes to customer accounts
  • Recording details of customer conversations and actions are taken
  • Researching answers or solutions as needed

The Profile

  • You have at least 1-year experience in user support or user-facing roles
  • You are able to empathize with user problems and the resulting frustrations.
  • You have the ability to adapt to a dynamic, extremely fast-paced tech startup environment
  • You have excellent communication skills and are fluent in English and Cantonese to communicate with our clients across the region.
This position is already closed and no longer available.  You may like to view the other latest internships here.

Related Job Searches:

Discuss this Job:

You can discuss this job on Clublance.com #career-jobs channel, or chat with other community members for free:
Share This Page