Snaphunt Pte Ltd – Customer Service Executive (Digital Media)

The Job

You will support a global social media firm by working closely with the sales and account management team to assist with operational tasks.

You are responsible for:

• Balancing day-to day services, providing the most feasible solutions along with other teams.
• Researching and gathering data insights, and use it to further enhance client's platforms
• Working with with cross-functional partners
• Educating client(s) on policy and product matters
• Understanding and analysing client's situations to advise and apply the correct solution

The Profile

• You have at least a BA/BS degree (Graduate), or equivalent experience
• You have at least 3 to 5 years experience working in a digital media / service / sales organization
• Must be experienced in business communication – ability to communicate in a relevant and concise manner with exceptional grammar and typing accuracy skills
• Demonstrated capability to create world-class customer experiences with each and every interaction
• You have strong critical and analytical thinking skills with a passion for client experience
• You have the ability to effectively prioritize accordingly to fast-changing circumstances and manage multiple tasks while maintaining strict attention to details
• You are able to work both independently and within a team
• You are a self-learner, interested in both the how and the why
• You have an ability to follow processes without being blinkered by them
• Having experience in digital media at a major media agency or publisher would be an advantage
• Experience working in and with a global organization is a plus

ref: 

06803731