Snaphunt – Customer Success Officer

• Key role in converting leads into active customers
• Make a positive impact on SMEs
• Be a part of a fun and dynamic work environment

Our client is a Fintech startup backed by a top global incubator. Headquartered in Singapore with operations across South East Asia, they provide small and medium businesses convenient financial services including debit and credit card products, digital banking and cash management systems.

The Job

You will be responsible for :

• Reaching out to leads that are dropping off, engaging them, and pushing them through the onboarding process
• Contacting new customers to explain how the product works and showing them the benefits
• Engaging churning customers and re-engaging them
• Handling inbound queries and providing support via multiple channels (email, chat, WhatsApp, phone)

The Profile

• You have at least 3 years proven experience in a customer-facing role (customer service, sales, or related roles)
• You have a positive and result-driven attitude
• You are willing to put in the work and contribute to the success of a fast growing startup
• You have outstanding written and verbal communication skills

Ref: 05049805