Welcome to the smarter way to shop!
Launched in 2014, ShopBack’s team comprises management and experts from top companies such as Lazada, McKinsey & Co, Zalora, Groupon and Singpost eCommerce. We are an industry disruptor that has achieved media plaudits and recognition, from being featured in The Straits Times, Business Times, Tech in Asia, to winning SiTF’s “Best Innovative Startup (Growth Stage 2015)”, Vulcanpost’s "Most Promising Start-up for 2015" and more! We are also a close-knit team that helps our workforce of extremely driven millennials make a difference in the ecommerce landscape by helping customers get what they want faster, better and cheaper.
Ever had a bad experience while shopping online? Been so frustrated you boycotted the website?
At ShopBack, that is exactly what we try to ensure what our beloved customers do not have to endure!
As a customer experience expert, you will be responsible for: responding quickly and relevantly to phone and email enquiries, to identifying key user issues - integral roles in ensuring that every ShopBack customer is satisfied.
If you
- are proficient in English (spoken and written),
- can commit for a minimum of 2 months,
We would love to have you on our team!
Prior experience with customer service/support services is a bonus but a crazy will to learn is even better!
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