Company

Shangri-La Rasa Sentosa, Singapore

Designation

Front Office Trainee

Date Listed

09 Sep 2025

Job Type

Entry Level / Junior Executive

Job Period

Flexible Start, For At Least 6 Months

Profession

Hospitality

Industry

Hotel and Accommodation Services

Location Name

101 Siloso Road, Shangri-La Rasa Sentosa, Singapore, Singapore 098970, Singapore

Address

101 Siloso Rd, Singapore 098970

Map

Allowance / Remuneration

$1,600 monthly

Company Profile

A tropical playground awaits at the only beachfront resort in Singapore. Within easy reach of the city, soak up island vibes in our vibrant setting tailor-made for families and sun-seekers alike.

Job Description

To have an overview of the Structure, roles, and responsibilities in the Front Office Department.
To understand all Front Office Policies and Procedures.
To understand the staff’s recruitment and training programs.
To understand the Front Office’s communication processes such as meetings, briefings, project meetings and group arrival meetings.
To go through and understand the usage of the various Front Office reports.
To go through the Front Office daily and Monthly checklist - Procedures for alerts, traces, specials, billing, and adjustments
To understand the guest registration process with the related finance policies and procedure on Front Office. • Cashiering & Credit card procedures
To understand the whole arrival process from the time a guest reservation is made to the arrivals at airport and to hotel and room: Opera System & Check-in procedure
To understand the whole departure process from the time a guest calls for bell-hop’s assistance to bring their luggage down, to the check out and departure at the lobby via various mode of transportations.
To understand how group arrivals are being handled by the Front Office Department.
To know about how the Mobile Check-in & Check-Out works. To understand the Rooms Controller Processes - the objective, procedures, and the relationship it has with Housekeeping Department.
To know about the rooms and change processes. To understand the Guest Relations functions such as their role in welcoming and giving farewell to the guests; as well as delighting the guests during their stay with us.
To understand the Guest History Management – the relationships between CDC, GCC and the management of the local profiles for the guests.
To understand the various guest programs and their administrations – Guest Performance Monitor results, Long Stay Guest Recognition and Shangri-La Circle Program.
To understand the Frequent Flyer Program and the administration of the program.
To understand the Guest Preference Process such as how their preferences are being collected, recorded, and executed. To understand the Opera systems, code parameters and the data entry systems.
To understand how reservation on group bookings, independent travelers, online bookings, agent bookings and payment systems are made and processed at the Front Office.
To understand staff’s program such as Upselling Incentive Program - the objectives, the results recognition, its reward for staff’s positive behaviour and action.
To understand the Quality Standards and the monitoring processes from guest feedback. To analyse guest complaints and act on improving the guest’s experience on Front Office matter
. To understand the overview of Shangri-La Circle Program (Gold, Jade, Diamond & Polaris).
To handle Express Check-Out during peak hours

Application Instructions

Please apply for this position by submitting your text CV using InternSG.
Kindly note that only shortlisted candidates will be notified.

Apply for this position

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Shangri-La Rasa Sentosa, Singapore – Front Office Trainee

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