Embracing greater versatility, the brand expands its range to meet diverse mobility needs with the introduction of daily and travel bags. Perfectly complementing RIMOWA’s suitcase collections, they offer functional solutions for every journey.
RIMOWA introduces a Lifetime Guarantee on all suitcases, reinforcing the brand’s dedication to crafting durable travel companions.The first suitcases featuring the hallmark RIMOWA grooves are produced in 1950. These iconic grooves, inspired by the golden age of aviation and the first all-metal aircraft, would go on to become a defining feature of the brand, shaping RIMOWA’s core design codes across all product categories.
The monogram reflects RIMOWA’s design philosophy, drawing inspiration from the soft radial shapes of our cases.
We are looking for a dynamic customer support specialist to join our company. In this role, you will be required to attend to all customer queries, comments, and requests via phone or email. You'll also be helping clients set up their products and walking them through its features.
To ensure success as a customer support specialist, you should be able to display exceptional client service skills and the ability to support customers with technical difficulties in a timely manner. Ultimately, a top-notch client support specialist should be a solution-driven individual who can explain complex product information in a helpful way.
Responsibilities:
- Responding to customer queries, complaints, and requests via phone, email, or chat.
- Assisting customers with product setup and resolving any technical issues they might experience.
- Informing customers about specialized product functionalities and features.
- Following up with customers to ensure that reported technical difficulties have been resolved.
- Troubleshooting, analyzing, and reporting product errors, failures, or malfunctions to management.
- Keeping a detailed record of client data, including useful comments, as well as positive or negative feedback.
- Analyzing customer feedback and advising management on areas of improvement.
- Maintaining client accounts and updating billing information as needed.
Kindly note that only shortlisted candidates will be notified.
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