We are a business-focused platform that helps online sellers and e-commerce businesses provide same-day delivery using our platform’s AI-powered logistics solutions and networks. We are a rapidly growing startup, looking for rockstars to join our team.
If you’re looking for something dynamic, cutting-edge and want to be part of this global movement that will change the way we experience deliveries, join the team!
Responsibilities:
Handle customer complaints, provide appropriate solutions and alternatives in a timely and accurate way
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Monitor customer complaints and reach out to provide assistance
Share feature requests and effective workarounds with team members
Gather customer feedback and share with team members
Requirements:
Excellent people and communication skills
Analytical mind (ability to translate complex data into market insights)
Self-motivated and able to work independently in a fast-paced environment
Bonus: Familiarity with CRM systems and practices
Able to commit for minimum of 3 months
Benefits:
Opportunity to learn and grow in a fast-paced working environment
Chance to work with a diverse international team
Related Job Searches:
- Company:
Rida.ai - Designation:
Customer Support and Operations Intern - Profession:
Customer Service / Communications - Industry:
Logistics