PolicyPal is your digital mobile insurance manager that makes it easy for you to view and track all your existing insurance policies and coverage on your mobile. Furthermore, we provide you with a review of your insurance portfolio to identify potential savings and protection gap.
Val Jihsuan Yap, Founder & CEO at PolicyPal, is a former banker at OCBC Bank. Previously, she worked in Regulatory Risk Assurance for PwC London. She was also an active volunteer at Willing Hearts as she believes that giving back is something truly powerful and energizing. Rick and Jun Wei joined the team 2 months ago. Before PolicyPal, they were at the TagPass accelerator programme as full stack developers, and started a startup to solve the customer’s pain of long, unmanageable queues during lunch peak hours.
Our vision is to create a simple and transparent way for you to experience insurance.
Insurance business and its distribution model have been the same over the past 100 years. insurers are catching up to refresh legacy systems and processes. It is a challenge to convince key stakeholders on how digital platforms could help transform their organisation into a customer-centric organisation that offers tailored products to the customers’ changing needs and behaviours.
PolicyPal is young and dynamic. We are solving the real pain of customers, based on personal experience. With a group of diverse members bringing various strengths to the team, we are able to create ideas that are unconventional and solid. In addition to that, a culture of transparency where members trust one another, are open about their passions, motivations, and dreams, contributes to the cohesiveness of the team. Mutual admiration is how the team is able to stay curious and bold, voicing out their different perspectives and working towards a shared goal.
Besides that, we love to go out together. Eating regularly with the team allows for casual conversations in a comfortable environment, giving team members a chance to get to know each other outside of work.
See more details about us from here.
Responsibilities
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Because we’re a fast-growing startup, your role will be constantly changing and evolving. We’re looking for a team player who’s eager to roll up their sleeves and try on a few hats without ever losing sight of their primary objective: delighting the users. We will empower you with as much responsibility as you can handle and we expect you to do whatever it takes to get the job done.
- Provide users a seamless insurance experience from the moment they upload policies on our platform or send us an inquiry
- Proactively follow-up with users at every step
- Provide thoughtful, strategic insights into unmet users needs and help ideate actions for product, marketing, and engineering leadership to implement
- Thoroughly document issues, and devise solutions to prevent them from happening again
- Develop and standardize processes that enable PolicyPal to serve our customers more efficiently
- Build and maintain amicable relationships with support our partners
Requirements
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- Team player - must have excellent organization and communication skills
- Able, willing and excited to work in a fast paced collaborative team environment revolving around health-tech
- Extraordinary verbal and written communication skills with a natural ability to put people at ease
- Ability to make sound decisions independently and under pressure
- Tech and computer savvy: ability to use both Windows and Mac OS, proficient at using basic office software tools (MS Office, Google Docs, Dropbox, etc)
- You don't need to know how to code but you should know your way around a computer
- A sense of humor is a must!
Please apply directly through our hiring site https://www.wantedly.com/projects/74249
You don't need a CV, just fill our the online profile and click "Want to Visit".
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