Norbreeze Group Pte Ltd – Retail Sales Associate

Objective of role:

• The Sales Associate is to drive results and enhance the customer experience by providing exceptional service.

 Key accountabilities:

• Engage in high levels of customer service
• Perform value-added services
• Promote, cross and upsell products
• Ensure maintenance & upkeep of clientele record
• Manage over-all store housekeeping, maintenance & repairs
• Accurately handle and manage various types of commercial transactions
• Perform all forms of after-sales service
• Maintain accuracy for all forms of payment & Cash bank-in
• Perform Visual Merchandising in accordance with brand guidelines
• Manage accurate record of stocks
• Perform opening and end of day store duties
• Any other related Administrative duties
• Achieve individual sales targets.

Decision making:

Without referral to manager

• Prioritization & delegation of tasks within delegated tasks
• Coordination with VM for development and training of team

Key contacts:

• Operations
• Logistics
• Visual Merchandiser                                                 

Key attributes:

• Observe strict punctuality
• Presentable and well-groomed
• Reliable and accountable for job demands
• Able to work well in a team
• Good verbal communication skills
• Attention to detail
• Able to multi-task
• Self-driven and enthusiastic
• Flexible in rostering duties to meet business needs
• At least a year of retail sales or customer service experience.
• Proven written skills.
• Demonstrated passion for extraordinary customer service.
• Demonstrated time management and organizational skills.

Knowledge & Skills Required:

• Familiar with POS management
• Able to handle stocks effectively
• Basic Microsoft Office Knowledge
• Basic math skills