NETPLUZ is formed by a team of highly competent infocomm professionals with more than 15 years of deep industry expertise and proven experience. Firmly believing that communications form the backbone of any business, NETPLUZ simplifies and satisfies communication needs of our clients through the delivery of high quality managed data, voice and video services over a single, converged network.
Backed by a strong technical support team, NETPLUZ managed services are designed and operationalized with cost efficiency and business productivity as the baseline, with uncompromising service standards.
With our core competencies and dedication, NETPLUZ aspires to become the top Managed Communications Service Provider in Asia Pacific. Today, with more than 2000 companies subscribing to our communication services in Singapore, NETPLUZ is already a well-established player in the market.
Roles/Responsibilities:
- Resolve operational problems within the defined schedules and service level agreements.
- Analyze root causes of operational malfunctions and provide resolutions.
- Handle escalated issues and follow-up on outstanding issues promptly.
- Develop preventive measures and document issue resolution procedures.
- Recommend process improvements to improve operational efficiency and cost- effectiveness.
- Monitor system operations and troubleshoot problem.
- Develop support plan to prioritize and resolve multiple issues.
- Address customer issues promptly and accurately.
- Provide off office hours support for urgent production incident on rotational basis.
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Netpluz Asia Pte Ltd - Designation:
Noc Support Engineer - Profession:
Customer Service / Communications - Industry:
Computer and IT