Marshall Cavendish Education (MCE) is a global education solutions provider dedicated to nurturing the joy of learning and preparing students for the future. We believe the best way to do so is by simplifying learning and listening to the needs of schools, teachers, students, and parents. We make our world-class educational content more accessible through a seamless experience that integrates both print and digital resources. We provide holistic and end-to-end solutions customised to the school's requirements, with professional development to help educators implement the curriculum. MCE has worked with ministries, policymakers, educators, and parents in over 85 countries, designing education solutions in 14 languages for Pre-K to 12. We are the only Asia-based publisher that is an endorsement partner of Cambridge Assessment International Education.
About the Role
Are you someone who enjoys solving problems and making people’s day better? As a Customer Solutions Coordinator, you’ll be the first point of contact for our customers and users, helping them with their questions, technical hiccups, or account access.This role is perfect if you’re eager to learn, enjoy working with technology, and want to grow your customer service skills in a supportive environment.
What You’ll Be Doing
- Chat with customers and users through email, chat, or other channels to answer questions and solve problems.
- Help people access our learning platform by creating accounts and issuing access codes.
- Troubleshoot technical issues with step-by-step guidance (don’t worry, we’ll provide training and standard answers).
- Follow up to make sure customers feel supported and satisfied.
- Keep our chatbot Q&A up to date so customers get the right answers fast.
- Work closely with the Helpdesk Manager and team to make sure we deliver a smooth experience
- Carry out any other tasks or assignments as directed by the Helpdesk Manager.
What We’re Looking For
We believe the right attitude matters more than long lists of requirements. You’ll be a great fit if you:
- Enjoy helping others and are patient when solving problems.
- Are curious and willing to learn new systems and tools.
- Can communicate clearly in writing and keep a friendly, professional tone.
- Pay attention to details and like following through to get things done.
- Work well in a team, but can also manage tasks independently.
What You’ll Gain
- Hands-on experience in customer service and technical support.
- Training in real-world systems, platforms, and chatbot tools.
- The chance to sharpen your problem-solving and communication skills.
- A supportive environment where your ideas and energy matter.
Related Job Searches:
- Company:
Marshall Cavendish Education (MCE) Pte Ltd - Designation:
Customer Solutions Coordinator - Profession:
Customer Service / Communications - Industry:
Public Service / Education / Publishing - Location:
Hougang