Lalamove revolutionizes last mile logistics by providing a premium delivery services to businesses that no other players can match. Our proprietary technology allows our users to enjoy on-demand, same-daydelivery services islandwide.
Lalamove recently raised a funding round of $10 million (refer to link)https://www.techinasia.com/lalamove-funding-plans-profit
With exciting expansion plans across Asia, Lalamove is looking for a new addition to our young and dynamic team to manage administrative and client service functions.
Responsibilities:
Engage our mobile app users directly to handle customer queries, resolve conflicts and ensure a high level of customer satisfaction
Coordinate with different parties of the entire order fulfilment process - pick-up, drivers and drop-off to ensure a high level of fulfilment
Handle payments processing, orders and operational expenses
Be able to contribute significantly to the CS team in terms of order fulfilment
Perform other administrative duties for the team, or any other duties assigned by General Operations and CS Manager
Requirements:
Minimum of ‘N' level/Higher NITEC preferred
SINGAPOREANS / PRs ONLY (No Foreigner Quota)
0-2 years of customer service related and administrative experience
Ability to communicate effectively, resolve conflicts and handle customer complaints
Ability to perform operational duties and team project responsibilities
Proficient in MS office application, in particular MS Excel
Ability to work efficiently with minimal supervision in a changing environment, multitask, and is a self-starter
Ability to commit to shift hours and timing
5days work week from Monday to Sunday (OFF DAY: 1 Weekday & 1 Weekend)
- Shift hours: 9am-6pm / 11am-8pm / 3pm-10pm
Related Job Searches:
- Company:
Lalamove - Designation:
Customer Service Officer - Profession:
Customer Service / Communications, Manufacturing - Industry:
Computer and IT, Logistics