Founded in 2013 as EasyVan in Hong Kong, Lalamove is the leading logistics technology in Asia. Through its groundbreaking mobile & desktop platform, Lalamove connects hundreds of thousands of customers with tens of thousands of professional motorcycle, van, lorry and truck drivers. Lalamove revolutionizes the logistics industry with innovations such as instant order matching, GPS vehicle tracking, 24/7 services and drivers rating; fulfilling customers moving needs and at the same time helping drivers get more business. With Lalamove's state-of-art technology & best-of-class customer service, logistics has never been easier, faster, and safer!
Responsibilities:
Engage our mobile app users directly to handle customer queries, resolve conflicts and ensure a high level of customer satisfaction
Coordinate with different parties of the entire order fulfilment process - pick-up, drivers and drop-off to ensure a high level of fulfilment
Handle payments processing, orders and operational expenses
Be able to contribute significantly to the CS team in terms of order fulfilment
- Perform other administrative duties for the team, or any other duties assigned by General Operations and CS Manager
Requirements:
Minimum of ‘N' level/Higher NITEC preferred
0-2 years of customer service related and administrative experience
Ability to communicate effectively, resolve conflicts and handle customer complaints
Ability to perform operational duties and team project responsibilities
Proficient in MS office application, in particular MS Excel
Ability to work efficiently with minimal supervision in a changing environment, multitask, and is a self-starter
- Ability to commit to shift hours and timing
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- Company:
Lalamove - Designation:
Customer Engagement / Support Intern - Profession:
Customer Service / Communications - Industry:
Logistics