Founded in 2013 as EasyVan in Hong Kong, Lalamove is the leading logistics technology in Asia. Through its groundbreaking mobile & desktop platform, Lalamove connects hundreds of thousands of customers with tens of thousands of professional motorcycle, van, lorry and truck drivers. Lalamove revolutionizes the logistics industry with innovations such as instant order matching, GPS vehicle tracking, 24/7 services and drivers rating; fulfilling customers moving needs and at the same time helping drivers get more business. With Lalamove's state-of-art technology & best-of-class customer service, logistics has never been easier, faster, and safer!
We are looking for a data-centric, self motivated individual to support our team in terms of improving our current business processes with fresh initiatives and sustainable implementation. Join us as a business process improvement intern and take a first step towards revolutionizing the logistics industry.
Responsibilities:
- Understand and document the operational processes of the business (payments, fulfillment, sales, marketing, driver onboarding, customer experience etc.)
- Develop business metrics and KPI to measure the operational efficiency of the above business processes using data
- Introduce and test new initiatives to improve the business processes and measure the performance before and after the improvement
- Produce a report at the end of the internship to show the tested initiatives with metrics and KPI before and after the change (covering the required resources and process change and timeline) and to propose a sustainable implementation plan
- Assist with the implementation of the proposed change
- Assist with the daily operations of the business whenever required by the General or Operations Manager
Requirements:
- Must be a highly analytical and data-centric individual
- Possesses the initiative and creativity to recommend new ideas and solutions
- Working knowledge of data analytical tools such as Excel, Matlab or other programming languages
- Possesses entrepreneurship spirit, passion and motivation to learn and make a change in the on-demand logistics industry
- Knowledge of statistics is preferred
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- Company:
Lalamove - Designation:
Business Process Improvement Intern - Profession:
General Management, Sales / Retail - Industry:
Logistics