Kopi Date – Customer Success and Operations Internship

Our fellowship programme (part time/ full time) is designed to create invaluable early-stage start-up experiences and accelerated learnings for highly motivated individuals to get a head start in their career journey.

As a Customer Success and Operations Intern, you'll have the opportunity to be the face of the brand for new customers to conduct and innovate on creative and engaging on-boarding experiences with our new users.

This fellowship prepares for careers in Customer Success.

Role & Learnings :

• Provide quality customer support
• Actively participate in strategic planning to improve our member's experience based on customer feedback and internal knowledge of the systems
• Build longer term customer relationships to foster brand loyalty
• Identify and report issues with the customer experience
• Provide design and product input to the first time user experience
• Inform and influence our overall growth strategy

Preferred:

• Communication: You can clearly explain complex topics in person and in writing.
• Empathy: You understand how your customers succeed by stepping into their shoes and showing that you care.
• Teacher: You enjoy sharing insight and knowledge. You are patient and thoughtful when you educate.
• Goal Oriented: You are excited for new challenges and work to achieve inspiring goals.
• Problem Solver: You are adept at spotting issues, and quickly suggest elegant solutions.
• Delight: You will brighten our member's day!