Kaldi's Berry is the parent company for Blocs Inc Specialty Coffee which has 3 cafe outlets in Paya Lebar Square, IMM & White Sands. We are also the leading provider of coffee education in Singapore. We are looking for dynamic people who are passionate about good coffee and food to join our team and make a difference. We don't need heros or people who are individualistic. What we need is a simple and cheerful person who is hardworking, a team player, willing to learn and share, and are prepared to go the extra mile. We believe such individual is not yet extinct and if you are the ONE, let's chat.
Position Title: Barista ($1500-$2500)
Job Summary:
The barista is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our specialty coffees. The barista fulfills any other duties the store manager, assigns and represents Blocs Inc. in a professional manner.
Product:
* Ensures that all customers are educated on our products and services.
* Maintains the highest quality, consistent product standards.
* Follows all Company drink recipes and procedures.
* Develops an understanding of coffee and the various differences in flavor and blends.
* Proficiently prepares blended and cold drinks provided by the store.
Service:
* Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
* Verbally receives and calls back customer orders in a friendly manner.
* Reports all customer complaints to manager on duty.
* Responds proactively to prevent customer service situations.
* Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
* Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
* Answers customer questions regarding coffee blends, preparation, and product freshness.
* Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
* Sells and serves baked goods and miscellaneous food items to customers.
* Maintains efficient, friendly service.
Environment:
* Restocks shelves when necessary.
* Routinely cleans the bar area, floor, windows and grinders, and takes out trash, etc.
Informs the manager on duty of any operational inconsistencies.
Requirements, Qualifications & Physical Demands:
* Entry level position.
* Runs errands, when needed, to pick up supplies and/or product.
* May work special events, as needed.
* Maintains positive Company morale and professional attitude.
* Must be able to work overtime, as needed.
* Excellent verbal and written skills.
* Well-organized and detail-oriented.
* Regularly required to stand, walk, talk and hear.
* Regularly required to handle food and hot beverages.
Related Job Searches:
- Company:
Kaldi's Berry - Designation:
Management Trainee - Profession:
Food Services / F&B - Industry:
Retail / eCommerce