John Paul Concierge Singapore – Luxury Lifestyle Consultant (Internship)

Responsibilities:

• Accurate and timely handling of all concierge requests originating from our members
• Provide a consistently high level of professionalism and discretion when handling our members’ requests
• Compose well thought-out, accurate, and prepared communication to our members
• Liaise with multiple suppliers for necessary information and coordination
• Updating of customer information for database profiling
• Be in control of multiple tasks at any given moment
• Research and source for solutions independently
• Proactive in meeting goals, targets and deadlines

Individual Intern Projects

• Understand best practices and drive to integrate them in daily team operations
• Identify opportunities and be the lead for product improvements to support overall team strategy as well as the needs of our clients and members
• Initiate change for increased productivity, and simplification of operations

What we are looking out for:

• Strong customer orientation and a positive mindset
• Sharp, attentive, and innate ability to focus on the finer details
• Innovative. To be resourceful and to be able to solve problems with creative solutions.
• Communication/Interpersonal Skills. Build professional, collaborative, and positive relationships with both internal and external customers.
• Flexible and highly adaptable to changing situations in a fast-growing team. It is not a problem, it is a challenge.
• Patience and unique ability to handle stress
• Fluency in English and Mandarin

Requirements:

• Shift work, spanning weekends and public holidays

What you will learn:

• Provide premium customer experiences
• Gain an in-depth knowledge of lifestyle and travel choices