Hotel Grand Pacific – Front Office Trainee

Housekeeping 

• Respond to guests’ requests, concerns and feedback on the floor
• Inspect rooms to report defects and missing items
• Perform activities for shift duty check-in and check-out
• Replenish amenities and supplies in rooms
• Report and turn over lost and found items
• Restock and maintain cleanliness of cleaning carts
• Update room status on completion of housekeeping work activities
• Any other ad-hoc duties as and when assigned

Front Office 

• Coordinate with housekeeping function to track and maintain accurate room status information
• Generate and check reports for accuracy
• Handle incoming calls to address guests’ requests or route calls to the relevant channels for follow-up
• Handle room reservation requests for call-in or walk-in guests
• Perform cashier-related functions and guest account billing
• Perform room check-ins and check-outs for guests
• Attend to guests’ enquiries and requests
• Promote accommodation packages and food and services offerings to guests
• Any other ad-hoc duties as and when assigned

Requirement:

• Team player with positive work attitude
• Possess good communication and interpersonal skills
• Has good observation and pays attention to details
• Able to work independently and efficiently in a fast-paced environment