HokuApps – Customer Success Specialist

Responsibilities: 

• Have a good understanding of the company's main line of business and placing an emphasis on the upsells that we are offering 
• Collaborating closely with the Sales and other cross-functional teams located locally and globally.
• Increasing the value proposition of the client’s existing mobile/web applications 
• Building a good relationship with existing and new clients and communicating with them on a regular basis 
• Identify avenues to upsell additional services and ensure HokuApps is extended to more teams, offices and markets within the customer organization.
• Being able to pitch upsells to existing and new B2B clients of HokuApps

Key Success Metrics: 

• Retention of corporate customers
• App engagement/usage on corporate customer accounts
• Account Expansion: Upsell of additional services and bringing HokuApps to more teams, offices and markets within the customer organization

Qualifications:

• Fresh graduates with Bachelor's degree in any relevant field are welcome to apply
• Excellent written and spoken communication skills
• Excellent problems solving skills, ability to coordinate with both local and global teams
• Ability to self-start and work in a fast-paced team environment and the ability to work independently
• Curious, self-motivated and always-learning 
• Strong consultative abilities
• Social skills, ability to interact with a wide variety of people at different levels of seniority and a laser focus on the customer experience
• Strong commercial acumen with the ability to identify opportunities for upselling
• Candidates must be located in Singapore