GKE Express Logistics Pte Ltd – Logistics Service Officer

We are on the lookout for a passionate individual who is eager to build a career in Logistics Service with a strong focus on customer service excellence. If you are ready to grow alongside a dynamic and supportive team, apply now and become part of the GKE family—where every team member matters. 

• Execute daily customer orders and relay info to Operations teams.

• Perform accurate billing and timely data entry in systems.

• Handle customer calls and requests professionally.

• File or E-File documents once jobs are completed.

• Escalate customer complaints or urgent matters to Senior Logistics Service Officer / Executive and above.

• Support and guide assigned buddy where needed.

• Prepare reports as assigned by customers or supervisor.

• Extract information and verify contractor invoices when needed.

• Coordinate with external parties/contractors to ensure work follows instructions.

• Understand key customer needs and support SOP development.

• Support in preparing and sending quotations when tasked.

• Support the Lead with any other duties as required.

• Take on any extra tasks or projects assigned by Managers/Management as required.

Key Competencies

• Well verse in handling and managing transportation, coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.

• Able to co-ordinate well with Singapore Customs on any related matters

• Meticulous and experience in License/Bonded/DG clearance permit declarations

• Ensures customer satisfaction through timely support and follow-up

• Ensures proper documentation and smooth execution of job orders

• Checks order accuracy (quantity, SKU, batch, expiry, etc.), billing as well

• Escalates matters promptly with suggested solutions

• Clear, concise, and professional in both verbal and written communication

• Competent in using iWMS / TMS / FMS

Job Requirements

• GCE ‘O’ Level and above or relevant education qualifications

• Entry-level/no working experience are welcome to apply and training will be provided

• Possess knowledge of procedures and relevant systems to carry out daily jobs with ease

• Possess good communication skills to ensure that customers and internal stakeholders understands the requests/requirements

• Strong attention to detail, especially in document handling and order accuracy

• Able to multitask and handle pressure in a fast-paced environment

• Positive, Good teamwork and problem-solving skills

Company Benefits at a Glance:

• Daily Lunch Provided

• Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)

• Medical and Dental benefits

• Attractive Bonus Scheme (AWS, Special Bonus etc.)