Fayth – Operations Associate

The Role

Our Operations Associate support the day-to-day aspect of an e-commerce website which includes

• Dealing with all customer queries including but not limited to fashion advice, feedback and/or technical related questions.
• Fulfilling customers’ orders; Receiving, putting away, picking, sorting, packing, and shipping
• Monitoring products and quality checks
• Handling logistics with a content management system
• Relaying customer feedback to department head
• Assisting in any other administrative tasks

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Requirements:

• Strong command of the English language
• Strong computer skills to include MS Office, web based systems and social media
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality and consistency .
• Understands and communicates verbal and written instructions in a professional and courteous manner
• Applies feedback to improve performance and monitors own work to ensure quality