Founded in 1907 in Paris, ESSEC is a leading business school in France and among the world's top management schools today. ESSEC runs a comprehensive range of academic and executive programs internationally and continues to foster a tradition of academic excellence.
Since its opening in Singapore in 2005, ESSEC's Asia Pacific campus has welcomed over 3,000 students and managers. To respond to the increasing demand for management education in Asia and to groom a new generation of global leaders, entrepereneurs and professionals able to face the challenges of a fast-changing world, ESSEC will further develop its position in the region by building its own campus in One North.
Mission
The Junior IT Support is accountable for coordinating and supporting service requests from end users, in collaboration with the IT support team. He/She must also ensure that the IT infrastructure, Audio and Video, IP telephony and security administration systems and technical installations are in good condition.
Reporting
Head, IT & Workplace Services
Duties & Responsibilities
• Level 1 on-site and remote technical support
• Troubleshoot and resolve technical issues in Windows and MAC environments
• Hardware & software support and troubleshooting; virus monitoring and rectification
• Support Apple, Microsoft, business and third party applications
• Participate in the testing and deployment of Windows desktop images
• IT administration (inventory, follow-up of licenses, application updates, ...)
• Perform PC replacement/upgrade while ensuring that the transition is smooth for the end user
• Log all support requests in our ticketing system, maintain accurate and up-to-date notes in all tickets
• Review open tickets daily, promptly following up on tickets that have been updated by the customer
• Escalate issues or concerns to management when appropriate
• Installation, maintenance and support of desktops, laptops, servers, networking gear and printers.
• Prepare and support classes, meetings, and video conferences
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- Company:
Essec - Designation:
Junior IT Support Intern - Profession:
IT / Information Technology - Industry:
Public Service / Education / Publishing