EPOS, founded in 2009, is one of Singapore's leading software development companies. We develop our own ERP/ Advanced Point of Sales/ CRM solution for sale globally and are one of the top three Point of Sales companies in Singapore. We aim to help business to grow in terms of sales performance and operational; efficiencies through providing them a holistic ecosystem of advanced technological solution.
Our systems are used in over 60 different industries, including major Singapore government agencies and MNCs. We have an active and strong team capable of flexible customization requirements and handling of major projects (e.g. major clients will have 20-30 outlets, with more than 50 POS terminals).
We are seeking a dynamic and enthusiastic IT Project & Operational Support Intern to join our team and assist with project preparation. In this role, you will have the opportunity to gain hands-on experience in customer service operations while contributing to the success of various projects within the company.
Responsibilities:
- Assist in preparing project materials
- Coordinate with teams/client to gather necessary information and resources for project execution.
- Support the customer service team in addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Collaborate with team to streamline processes and enhance project efficiency.
- Perform other duties as assigned to support the overall objectives of the customer service department.
Benefits:
- Gain valuable hands-on experience in customer service operations and project management.
- Opportunity to work closely with experienced professionals and expand your professional network.
- Potential for future career opportunities within the company based on performance and business needs.
Job Requirements:
- Strong organizational skills with the ability to prioritize tasks and meet deadlines in a fast-paced environment.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications.
- Detail-oriented with a proactive approach to problem-solving.
- Ability to work independently as well as part of a collaborative team.
Kindly note that only shortlisted candidates will be notified.
Related Company Review:
EPOS (Singapore)
www.epos.com.sgPros: 1. The team culture is exceptional—the best I’ve ever experienced. 2. The manager dedicates time and effort to guide and develop you, focusing not only on your current role but also on your future career growth. 3. Able to lead a project, the manager gives you chance to take ownership, but willing to provide guidance along the way, you dont feel insecure. 4. The team is incredibly supportive, with no workplace drama. Everyone is willing to help one another, and there is no micromanagement or gaslighting from the manager. 5. Most work i did was meaningful and valuable, you won’t spend time on tasks that lack value,
Cons: 1. The employee compensation could be improved. 2. Occasionally, I spend my personal time to complete work tasks. 3. There are times when you might feel overwhelmed because some concurrent projects, but it is definitly also the time when you grow faster. 4. This is not a place for those seeking an easy and absolute 'work-life-balance'; resilience is essential to overcome the challenges you may encounter, have ownership and humble.
Related Job Searches:
- Company:
EPOS Pte Ltd - Designation:
IT Project & Operational Support Intern - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Bukit Merah