Discovery Tours & Travel is a corporate travel and hotel management company based in Singapore. With over 20 years of experience in the travel industry, we are uniquely positioned to make sure every trip goes smoothly.
With hospitality properties in Malaysia, you will be part of the reservation department that is based in our Singapore office. During your internship, you will gain first hand experience on how a hotel's front office & back office operations work.
Job Scope:
• To receive, handle and convert all enquires in line with the Sales strategy and ensure all guests receive a consistently high standard of service throughout the booking process.
• To sell in line with the selling strategies and adhere to diary management principles to maximize yield for the hotel
• To manage and input all enquires within the sales guidelines, adhering to company standards, working practices, system conventions and enquiry handling standards.
• To efficiently follow up all bookings to ensure that the conversion of business is optimized and the diary integrity is maintained.
• To effectively communicate with the client throughout the booking process, ensuring we have the full understanding of the guests’ requirements.
• Regular and consistent communication with the Operational and Front Desk team to ensure all booking details are handed over in a clear and concise manner.
• To ensure correct charges are in place on all agreements and credit control standards are adhered to.
• To ensure all issues affecting a guests visit are raised through the appropriate channels to ensure that customer care standards are maintained and exceeded
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- Company:
Discovery Tours & Travel - Designation:
Reservation Department Intern - Profession:
Food Services / F&B - Industry:
Hotel and Accommodation Services