Ding He Trading Pte. Ltd. is a trading and wholesale company based in Singapore, specializing in the wholesale and distribution of alcoholic beverages and tobacco products including OEM brands cigarettes.
We are also moving rapidly in the ecommerce industry mainly focusing on media, social media and tapping on events.
Customer Care Coordinator
•Manage incoming calls, provide customer service for e-commerce platform
•Handle escalations, complaint cases, dispute cases and orders with care to maintain good customer experiences.
•Check documents and orders in progress and upon completion
•Resolving customer’s enquiry
•Respond to queries and concerns
•Follow up promptly with customers to resolve issues
•Energetic with good phone etiquette
•Other ad-hoc duties assigned by supervisor
•Basic administrative work if required
•Assist in email liaising
•Positive working attitude.
•Creative, responsible, pleasant personality and good communication skills.
•Attentive to details and accuracy
•Start work immediately (preferred)
•Any Customer Support background is preferred
Monday-Friday: 9:30AM – 6:00PM
Every Saturday: 9:30AM - 1:30PM
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